In your booking confirmation you will find more information.
We accept most major credit cards.
When paying at the reception using credit/debit cards, we recommend payment in GBP rather than any other currency, as this exchange rate is least costly for you.
Booking conditions and general information on online purchases for Charlottenlund Fort Camping
Sales and delivery
In the following you will find useful information on using online booking. You can read about how we process your information, how to receive a receipt for a purchase and much more.
All prices in Charlottenlund Fort Camping's online booking system are, like everywhere else on the website, written in Danish kroner, including VAT and all taxes unless otherwise stated and ready in that situation.
Payment is made using one of the accepted payment cards / credit cards for online booking, including Visa, Mastercard and Diners. (We kindly remind you that when paying with a foreign credit card a surcharge is added.)
Bookings can not be made in cash.
Information about trading on the Internet
You can safely shop online through our online booking system. As a consumer, you are basically protected in relation to any misuse of your credit card online, therefore there is no deductible for misuse of your payment card via the Internet. You can read more about how you as a consumer should relate to payments online at the following websites: www.betaling.dk, www.fdih.dk.
Modification of existing booking
By extension of stay
When extending your stay, you make a new booking in our online booking. Either for the entire period you need to be here or for the extra days you want to extend. You may need to move to another place as your existing place may be booked to another side during the extra days you want to stay here.
If you make a new booking for the entire period you are to be here and your original booking thereby becomes redundant, please send us an email with a short description of which booking no. to be canceled. An overpaid amount will in this case be refunded without offsetting our normal cancellation fee of DKK 300.
By shortening the stay
- If the booked period is shortened earlier than three days before arrival (13.00 on the day of arrival), an administration fee of DKK 300 will be charged. The administration fee will be set off against the amount you will receive a refund.
- If the booked period is shortened later than three days before arrival (13:00 on the day of arrival), the amount paid will not be refunded.
- Interruption of already started stays (activation of the password in our bollards) does not result in a refund.
Right of withdrawal and refund
You have the option to cancel your booking on the following terms:
- If canceled more than 30 days before arrival (13:00 on the day of arrival), the full package price will be refunded, however, DKK 300.00 will be deducted from the cancellation fee.
- If canceled between 30 days and 14 days before arrival (13:00 on the day of arrival), 50% of the price of the stay will be refunded. however, not the cancellation fee of DKK 300.00.
- If canceled later than seven days before arrival (13:00 on the day of arrival), no refund will be given.
- If you have started your stay with us, the booked period is binding and can not be transferred to others.
Guests / change in number of people
Changes in the number of people during your stay can only be made per. mail: firstname.lastname@example.org. Remember to mention your booking number. There is no administration fee for changes in the number of people.
Dialogue regarding changes can only be made by email: email@example.com
and can not be made per. telephone. Please do not attempt to do so as we are subject to strict privacy policies.
There is also a risk of errors in making changes to our camping office, as we have very different staff and are busy brewing coffee and baking breakfast bread.
Please note we may have extended response time during the winter months.
Shipping and delivery
When booking and paying for a place, you will be presented with a Booking confirmation / contract from Charlottenlund Fort Camping, in which the accounts for your purchase appear. The contract can be printed out from the website after the booking has been completed, and is also sent via e-mail immediately after the purchase, if the correct e-mail address is provided by the buyer.
Delivery of the ordered product takes place on arrival at Charlottenlund Fort Camping on the day of arrival (and ends on departure on the day of departure). Both of these times are stated in the above contract. The ordered product can not be transferred to others or exchanged for cash.
Registration of information
Charlottenlund Fort Camping registers your name, address, e-mail and other information provided in connection with the purchase in its customer directory. The information will not be passed on, but Charlottenlund Fort Camping will keep the registration for five years.
Charlottenlund Fort Camping uses server-side cookies and a secure connection to create the security of the information you provide on the site.
When paying by credit card, the registration is done via a secure server, where the information is encrypted before it is sent over the Internet.
Charlottenlund Fort Camping reserves the right to make price errors in online booking, so it is always the prices stated on the website that apply.
If for any reason you do not receive your contract confirming your purchase and you have not received an error message from the system, then you can write to the address or telephone number below.
Complaints about the booking process, the booking itself or the product (stay) must be made within a reasonable time after you have discovered the error or should have discovered the error by regular review of your contract. You can complain in writing or orally. One year after receipt of the goods (stay), the right to complain ceases in accordance with the Purchase Act §83, paragraph. 1, unless otherwise agreed.
When Charlottenlund Fort Camping receives your complaint about an item, the complaint will be processed as soon as possible. Charlottenlund Fort Camping will decide whether the item received should be refunded, exchanged or whether a price reduction should be granted.
Charlottenlund Fort Camping
Strandvejen 144 B
Cvr .: 1943 8414
Safety precautions and fire equipment
Your tent or caravan, possibly with awning, should be placed in the middle of your allotted space.
According to requirements from the Danish Fire Saftey Board, the distance to the nearest tent/caravan must be at least 3 meters. For this purpose, you must keep a distance of 1.5 meters for each of the white-painted stones, which define your pitch.
Fire posts have been established at the campsite. Please take note of their location.
Camera surveillance and theft
Surveillance cameras have been installed around the camping site.
We disclaim any liability in case of theft, and encourage our guests not to leave valuables accessible to thieves. You can rent small metal boxes for storing small valuables such as cameras, wallets and passports, and can optionally store them at the reception.